If that doesn't work call Postmates, but if it comes to that you'll probably have to wait on hold for a LONG time. Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in that screen, which means you can't progress to the next pick up. I had 6 deliveries in 2.5 hours during lunch and probably could have done a dozen if I didn't have to call customer support after most orders (most of mine have required the picture.). It won’t let me complete delivery because I’m not at the destination. Re-open app after it goes away on its own, voila. If that doesn't work call Postmates, but if it comes to that you'll probably have to wait on hold for a LONG time. What is the phone number for fleet support? Emailed 5 times no help so I'm hoping that number works . Issues Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in … I call the 1-888 number and it usually takes 5-20 minutes for an agent to pick up because "they are experiencing higher than normal call volume." ;-; Happened to me,would not let me complete the ID pic and signature. Completing Pick-up and Starting Drop-off. Same issue since last night! It's so frustrating!! 4. You can also DM Postmates…
I had a delivery to a TV studio and one of the security guards took the food, but the address was to the inside of the studio that I … After freaking out, I took a pic of the DL of the person. Press question mark to learn the rest of the keyboard shortcuts. News and discussion about the delivery company Postmates, Press J to jump to the feed. Then the contact live customer support option says "cannot complete call at this time, try again later." Press question mark to learn the rest of the keyboard shortcuts. Swore I thought I saw something like that, must've been something else I was looking at. Restart your phone. There used to be an option under a help menu that was something like "can't complete order" and when you select that it gives you an option like cant swipe completed or something like that and then it refreshes it and you can complete the delivery. Ofc I can't logout.
If that doesn't help, delete and re-install the app. Restart your phone. Picked up the order, delivered it to the customer. After leaving it hit me. Turn your phone all the way off and all the way back on and then it will recognize the order even though you turned off your phone and then try to complete it. When this happens on IOS, double tap home button and swipe app away. I then have to call the 1-888 number for fleet support (which I only found in this sub after a Google search). The app won’t allow the order to continue until a card swipe has been registered. After you’ve confirmed that you have all the items in the order, tap Swipe to Complete and head to the customer. When I go to the screen where I can tap “delivered” the only thing that’s available is “customer not available”. Press question mark to learn the rest of the keyboard shortcuts.
App won't complete drop-off after taking picture. It worked like a charm.
New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed.
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